Quality Management Certificate Program

Rensselaer Hartford

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• Price:
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Presentation

Today's workforce must be supported by people who have the knowledge and ability to integrate the principles and practices of Total Quality into everything they do, in order to meet or exceed customer needs and expectations. Those people who are able to adapt to change, to assume new or additional responsibilities, and to implement processes and systems that will enhance productivity as well as the product or service of their organizations, will be fulfilled both personally and professionally.

Our response to this need Connecticut Quality Council (CQC) and Rensselaer at Hartford's Lally School of Management & Technology have joined forces to offer a Quality Management Certificate Program (QMCP) that will enable you to be competitive in this environment. Listening to the voice of the customer, we have crafted and refined an intensive and comprehensive five-module, ten-day program. 

Program dates for 2006

Module 1: Principles of Quality Management and Leadership 3/14-15
Module 2: Statistical Quality Methods 3/28-29
Module 3: Continuous Improvement Techniques 4/18-19
Module 4: Integration of Lean Management and Quality Systems 5/9-10
Module 5: Improvement Team Leadership 5/23-24 Program details Each 2-day module runs from 8:00 a.m. to 4:00 p.m. The Program Fee is $2695 for CQC members, $3295 for Non-members. Fee includes all course materials, lunch and refreshments. Instructors include Edward D. Arnheiter, Tommy Davis, and John Maleyeff. If you have any questions or would like additional information, please call CQC at (860)548-7818. Program Outline

Module 1: Principles of Quality Management and Leadership

3/14/06-3/15/06

. Instructor - Ed Arnheiter
. History and evolution of quality management
. Quality philosophies and gurus (Deming, Juran, Imai, Ohno, Taguchi)
. Defining quality (Garvin's Eight Dimensions of quality, etc)
. Organizational design including union influence and issue
. Employee empowerment - including job enrichment and job enlargement
. Strategy development and deployment including benchmarking and competitive comparisons
. Metrics and goals
. Quality management tools
. Cost of quality and economics of quality
. Logistics and supply chain management

Module Two: Statistical Quality Methods

3/28/06-3/29/06

. Instructor - John Maleyeff
. Motivation for understanding the variation of process outcomes
. Basic statistical tools (run charts, histograms, and summary measures)
. Statistical quality methods (control charts, capability indices, scatter plots, Pareto charts)
. Implementation of statistical process control (SPC)
. SPC applications in health care, service, and administration
. Potential mis-application of statistics in quality management

Module Three: Continuous Improvement Techniques

4/18/06-4/19/06

. Instructor - Tommy Davis
. Six steps to process management
. Six key process manager concerns
. Applying kaizen and kaizen events
. Process flow and analysis
. Identifying opportunities for improvement
. Finding root cause
. Implementing and managing change
. Holding the gains and poka yoke

Module Four: Integration of Lean Management and Quality Systems

5/9/06-5/10/06

. Instructor - Ed Arnheiter
. Reviewing effectiveness of the quality system
. Information systems, including ERP
. The quality function mission
. Quality models (Malcolm Baldrige National Quality Award, ISO 9000, other international standards
. Applications and quality management case studies
. Lean Management- Value Stream Mapping

Module Five: Improvement Team Leadership

5/23/06-5/24/06

. Instructor - Tommy Davis
. Types and functions of quality teams
. Developing a quality culture
. Building linkages, trust, ownership
. Ways to communicate empowerment
. Evaluating and selecting improvements
. Managing team conflict
. Effective meeting construction and skills RegistrationTo register by phone please call 860-548-2488, e-mail: marinkoe@rh.edu, or Payment Information

Fee: $2695 CQC Members, $3295 Non-members

Full payment due at time of registration. Confirmation and directions will be sent upon receipt of registration. View airport and lodging information.

CancellationsCERTIFICATE PROGRAM CANCELLATION POLICY: A refund will be issued, upon request, for any cancellation received more than ten business days prior to the start of the program. Substitutions may be made at any time prior to the start of the program.  Full payment will be expected at time of registration.